In a bid to speed up the resolution of the issues of the drivers and transporters engaged in goods supply during lockdown, the Centre has decided to use the 24×7 control room of the Union home ministry.
The Centre has come to the conclusion of appointing highway ministry officials in the control rooms set up under the Union home ministry.
The control room number is 1930, launched by the Union home ministry.
This number is available for benefiting the drivers/transporters, carrying essential goods including empty trucks, to lodge any complaint pertaining to the lockdown.
In addition to this, the helpline number of the National Highways Authority of India (NHAI) – 1033 – is also available for national highway related grievances.
The development came after Road Transport and Highways Minister Nitin Gadkari held a meeting with officials of state transport departments where the issues of transporters and drivers were discussed.
“In order to ensure faster resolution of the complaints/issues of the drivers / transporters on passage of goods carriers including empty trucks for inter-state movement across the country during lockdown, Union Government has decided to utilize the control room of Ministry of Home Affairs where officers of the Ministry of Road Transport and Highways (MoRTH) are also being deputed for this purpose,” the Ministry of Road Transport & Highways said.
The officials deputed from MoRTH in the MHA control room will assist in complaints and grievances resolution relating to the transport sector and drivers. They would also compile the daily report on such complaints.
The movement during the lockdown is governed by the orders and guidelines of the Ministry of Home Affairs (MHA).
“The officials deputed from MORTH in the MHA control room will assist in complaint/ grievance resolution relating to the transport sector / drivers. The MoRTH officials would also compile the daily report on such complaints received,” the statement read.